Flow SIP Trunking
Business-grade SIP services for customers who want to connect existing compatible PBX platforms to reliable inbound and outbound calling.
Voice & Unified Comms
Flow business voice and collaboration without the complexity
Falcore’s voice platform, Flow, brings hosted PBX, SIP trunking, unified communications and Microsoft Teams voice options together with practical call flow design, number management and support.
From office phone systems through to modern hybrid work, Flow helps keep business calling simple, resilient and aligned to how your teams actually communicate.
Communication options
Flow voice services matched to how your business works
Flow brings business calling, team collaboration, number management and voice support together under one managed Falcore platform.
Flow Hosted PBX
Cloud-hosted phone system options for offices, branches and mobile teams that need simple extensions, call flows and management.
Unified Communications
Bring calling, users, devices and collaboration workflows together so teams can communicate consistently across locations.
Teams Direct Routing
Connect Microsoft Teams environments to business calling so users can place and receive calls from the tools they already use.
Numbering & Porting
Plan number blocks, porting, caller ID, inbound routing and cutover details to reduce disruption during voice migrations.
Flow Call Design
Build practical flows for reception, after-hours handling, overflow, voicemail, queues, hunt groups and business continuity scenarios.
Voice design
Flow should fit the operating model
Falcore approaches Flow as part of the broader business environment: the users, the sites, the call paths, the devices, the collaboration platform and the support model behind it.
- Flow Hosted PBX and Flow SIP services for single-site or multi-site businesses.
- Teams voice integration for organisations standardising around Microsoft collaboration.
- Numbering, porting and caller identity planning for cleaner transitions.
- Call flow, IVR, queue, failover and after-hours options for better customer-facing availability.
Support existing PBX environments with Flow SIP, or shift to Flow Hosted PBX depending on the business requirement.
Align voice services with Microsoft Teams for users who need calling inside their collaboration workflow.
Plan routing, greetings, IVR menus, queues, hunt groups and failover so calls reach the right team more reliably.
How it comes together
A practical delivery path from phone numbers to live Flow service
The goal is to understand the current voice environment, design the right service model and coordinate a cutover that keeps teams informed.
1. Understand the environment
Confirm users, sites, devices, phone numbers, current contracts, call flows, collaboration tools and support expectations.
2. Design the voice model
Match the customer to Flow SIP, Flow Hosted PBX, unified communications or Teams calling based on operational priorities.
3. Migrate and support
Coordinate porting, Flow configuration, handover, user guidance and support details so the service is ready for business use.
Questions
Flow Voice & Unified Comms FAQs
Simple answers for common Flow, business voice and collaboration conversations.
Yes. Flow supports hosted PBX and SIP trunking, with unified communications and Teams Direct Routing positioning so the right model can be matched to each customer environment.
Number retention is typically handled through porting. A proper migration plan should confirm number ownership, active services, port timing and the call flows required after cutover.
Flow is Falcore’s cloud-hosted voice platform for business calling. It can support hosted PBX, SIP trunking, Teams voice integration, call queues, IVR, wallboards, call recording, callback and reporting.
Yes. The content includes Teams Direct Routing and Teams voice positioning for businesses that want calling integrated with their Microsoft collaboration environment.
Next step
Talk to Falcore about your voice and UC requirements.
Share your users, sites, phone numbers, current voice platform and collaboration goals. Falcore can help shape a clearer path into Flow.